Frequently Asked Questions
Feel free to contact us if you can’t find an answer!
What is your referral program about?
Refer a friend and get $5 off your next purchase!
a. How can I refer a friend?
Just share your booking on Facebook or Twitter by clicking on the button in the booking page or notification email and invite your friend to click on the link to book a class with us.
b. What if I only want to let certain groups of Facebook friends know about my booking?
You can limit the target audience of your posting in Facebook by selecting which group of people you want to post to.
c. What details will be posted on my Facebook or Twitter page?
Only our company details and the class date booked will be posted, no other specific details on the class will be given so there is some privacy maintained. There will be a link attached to your posting for your friend to click to go to our booking page.
d. How do I know if the referral is successful?
Once your friend clicked on the link in your posting and booked a class with us, your account will be credited with $5. This offer is only applicable if your friend buy a new prepaid or course package with us through your posting. Your referral credit amount will be deducted from your next purchase.
e. Is there an expiry date to the referral credits given?
There is no expiry date but this is a limited time offer and can end any time the management deems fit. Notice will be given for all referring customers to use up their referral credits if need. So start now to share your booking to enjoy further discounts for your next purchase while keeping fit with friends in our exciting Zumba classes!
What are the class packages available?
1) single session at $182) 5 sessions at $753) 10 sessions at $140
Do I need to complete my classes within a certain time frame?
For the course package, you will need to attend 8 weekly classes at the designated location and schedule within the course start and end dates.
For the single-session prepaid package, you will be given 2 weeks to book and attend the lesson.For the 5-session prepaid package and 10-session package, you will be given 7 and 12 weeks respectively from the date of purchase to complete your package.
How do I pay for the classes?
How do I sign up for the studio classes?
- Select “Zumba Classes” the top panel of our website and click on “Studio Classes”.
- For first time users, please click on the yellow “Sign Up” button on the right side of the page to create your account. If you have already created an account, you can just click on the green “Sign In” button.
- Fill up the registration form and click on the “Sign Up” button at the bottom of the page.
- You will be brought to the customer area. Click on “Prepaid packages” to purchase a package if the class you are interested in does not have a fixed start and end date. Follow the instructions on the page to buy your package.You can also check Your prepaid credits if you have purchased a package before you book a class. If there is a fixed start and end date for the class you would like to join, you can purchase the course package by clicking on “Book” at the class booking page.
- After you complete the purchase of the prepaid package, you can go back to the customer area to make a new booking within the validity period of your package. For course package, you will automatically be booked for the entire 8 weekly classes per the schedule given if course has yet to be started. Otherwise, you will automatically be booked for the balance classes till end of the course and charged a prorated fee.
- Please check your email for the confirmation of your booking.
Do you offer trial lesson?
Yes we offer single session/trial lesson at $18 per session per pax for classes that are available for booking, except for courses with a fixed start and end date. Please register and buy the single-session prepaid package before you book the class. You will need to book the class within 2 weeks from the date of purchase of the package. Please check your email for the confirmation of your booking.
Can I pay at the studio or walk in ?
To keep the class at its optimum size and to prevent disruption or unnecessary delay to the classes, we regret that no walk-ins are allowed. Please register and pay online for our ongoing classes at least 1 hour before class starts. For future courses with tentative start and end dates, please register and pay online for the course package before closing date. Our instructors do not handle the fees.
Can I reschedule my classes after booking ?
For prepaid package holders, you can cancel or reschedule not later than 3 days before your class date within your package validity.
For course package holders, all classes must be attended within the course period. Any absence will be considered as session forfeited.
What if I cannot attend classes regularly due to my work commitments or travel plans?
We would encourage you to purchase our Prepaid Packages. You have the flexibility to book any class within your package validity according to your work commitments. You can reschedule a class at least 3 days in advance and book a confirmed class as late as 1 hour in advance of class start time. You will also have 2 weeks grace period. If this still does not meet your requirements, we suggest you sign up for our single session prepaid package which costs $18 per session. You can book any class(except those on course package) within 2 weeks of the date of purchase if it is available.
Can I buy a package now and attend the classes at a much later date?
You may do so for our courses which have a future tentative start and end date. You can purchase the course package not more than 3 months ahead of the course start date. However, you will need to start attending classes as per the confirmed start date of such courses.
For our ongoing classes with no fixed start and end dates, you will need to book a class within 2 weeks from the date of purchase of our single-session prepaid package. For our 5-session package, you will need to book your 5 classes within 7 weeks from the date of purchase of this prepaid package. For our 10-session package, you will need to book your 10 classes within 12 weeks from the date of purchase of this prepaid package.
Can I bring my friend to the class ?
If you have bought a multi-session prepaid package, your friend can only attend the class with you if you have used your credit to book the same class for her as a joint participant and the booking was confirmed. Otherwise, she has to buy a prepaid package herself and book the class in her own name.
If the class is on a course package, your friend can buy the same course package and if this is done after the course has started, she will be charged a prorated fee for the future sessions yet to be attended. To avoid disappointments, please book the class at the same time. If the class is not available for one of you, you may reschedule your booking to a different class at least 3 days in advance for a confirmed booking as long as it is within your package validity for a prepaid package. For a course package, you will not be able to cancel or reschedule your package once purchased. Our instructor will bar anyone from attending a class if no valid booking is found.
What do I wear to a Zumba Class?
You just need to wear sports attire and shoes which will allow you to move easily during the workout.
Can I know the name of the instructor ?
You will know the name of the instructor once you create an account with us. For the steps to create an account, please refer to the answer for ” How do I sign up for the studio classes?”
Are there shower or locker facilities at your studio?
There are restrooms/toilets near our studios but no shower facilities. You may bring a small towel and a packet of wet tissues to freshen up after the workout instead. Our studios are spacious enough for you to leave your belongings within sight during the workout, hence no locker facilities are provided.